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Product availability and substitutions

We run a live stock control system that is highly accurate, however when packing an order we can sometimes come across an item that has been damaged or has been mis-boxed at the production level. If this does happen we will always attempt to contact you to find an alternative. We know fireworks are a time sensitive product and if we cannot get through by phone or by email we do reserve the right to substitute an item for another of greater value.