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How do I return an unwanted item?

Hopefully, you will never need to return a product, but if you do, here are the details.

To arrange for your unwanted item to be returned to us, please kindly email us at james@galacticfireworks.co.uk with your details and whether you would like a refund, credit, exchange or replacement.

Please note that you are liable for any transportation costs incurred to return your item(s). This must be done in adherence with all transportation laws applicable to fireworks. Please contact us and it may be possible for us to collect any items to be returned on one of our delivery runs, this will incur an extra charge. If you do organise your own transportation please ensure that you request proof of postage from your chosen courier and notify us of your return tracking information via email.

Your item should be returned to us in its original condition and packaging. This is also applicable to products that arrive in multiple boxes.

Please be aware that we do not refund the original postage costs on any items that are returned as unwanted.

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