PLEASE NOTE, YOU WILL NEED TO REGISTER A NEW ACCOUNT ON OUR NEW WEBSITE. PEVIOUS ACCOUNTS FROM OUR OLD WEBSITE WILL NOT WORK.
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Delivery & Returns

Delivery Charges

£0-£99.99 = £29.95

£100-£199.99 = £19.95

£200-£299.99 =  £9.95

£300+: Free

Information

Standard delivery is 3-5 working days.

The following areas can take longer: Scottish Highlands & Islands, Cornwall, Devon, South Wales, East Norfolk & Suffolk. Please call or e-mail us ahead of delivery if your fireworks are needed for a particular date.

There is a surcharge of £50 for all orders going to the Scottish Highlands and Islands irrelevant of order size or value.

You will receive a text and an e-mail prior to delivery letting you know a date and rough ETA for delivery alongside a live tracking link.

If delivery cannot be made as there is nobody there to sign for it we reserve the right to charge for re-delivery at a later date.

Please only sign for the number of boxes that have arrived.

Returns

Hopefully you will never need to return a product, but if you do, here are the details:

Galactic Fireworks, 12-14 Hangsman Lane, Dinnington, Sheffield, S25 3PF

If your goods arrive damaged, you must notify us within a reasonable time frame.

 

Consumer Protection (Distance Selling) Regulations.

Cancellation Rights

1. You have the right to cancel this order within seven working days, beginning the day after the day on which you receive the goods.

2. If you wish to cancel this contract you must indicate this in writing or another durable medium such as letter, fax, email (provide addresses/email addresses/fax details by which to cancel) within the cancellation period.

3. You (the consumer) have a statutory duty to take reasonable care of the goods whilst they are in your possession.

4. You (the consumer) must arrange for the safe return of goods to us, however, for fireworks, this needs to be done through our specialist hazardous goods courier. The cost of this is to be covered by you. Failing this, we will recover the goods, with the cost of this to be deducted from any refund due to you.

5. Upon the cancellation of a contract, we shall reimburse any sum paid by or on behalf of the consumer under or in relation to the contract to the person by whom it was made free of any charge (less any charge made in connection with recovery of the goods plus a 20% restocking fee) within 30 days of cancellation.

6. Where goods do not conform to the implied terms set out under the Sale of Goods Act 1979, the cost of recovering the goods will be covered by ourselves.

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